If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business. Since it opened its doors in 2006, Endurance has managed to build a 4.1-star rating on Consumer Affairs. BBB Business Profiles are subject to change at any time. Endurance is known as an industry leader in the vehicle service contract or auto warranty space. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. ![]() However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Our team of experts takes into account the availability of money-back guarantees and sample contracts.BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. Transparency: Customers value a commitment to open and honest communication when it comes to vehicle service contracts.Our team takes into account BBB ratings and the company’s history of reliable service when giving this score. Reputation: Good extended warranty providers consistently provide quality experiences.We also consider the responsiveness of each company’s customer service team based on our secret shopper analysis. Our review team sifts through customer reviews and complaints from reputable sources such as the Better Business Bureau (BBB) and Trustpilot. Customer Service: The level of customer service and care provided by an extended warranty company is an important consideration. Auto Service Contract Companies, Auto Warranty Plans, Extended Warranty Contract Service Companies.We take into account the number of extended car warranty plans available, term limits, exclusions, and additional benefits. Coverage: A wide variety of coverage is essential to support the differing needs of customers.To determine this score, we employ a secret shopper analysis using different vehicles, mileages, warranty plans, and locations. Price: Comparing providers can be difficult due to the many factors that influence cost.In most cases where customers were upset by the lack of coverage, Concord offered to refund the cost of the warranty contract. If true, this may explain why there are so many positive reviews of the company despite an apparently poor record of paying out claims. also claimed in another post that a Concord Auto Protect representative reached out and offered him $500 to remove his review. ![]() I highly suggest you avoid this company!” - Mike V. Concord will not fix any of these issues, which basically renders your warranty useless. “After speaking with numerous people in the mechanic world, service bulletins represent approximately 70 of the issues people bring vehicles in for. There were a few customers who felt that the exclusions in the Concord contract were too stringent. However, most of the positive reviews are from customers who did not have to file claims.Ĭustomers were happy with the process of signing up for vehicle coverage, but those who tried to file claims for car repairs were generally not pleased. It has nearly a 5.0-star customer review score based on more than 90 reviews. Concord Auto Protect has a Better Business Bureau (BBB) rating of B.
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